EL Civics for ESL Students

Administrative Assistants, Page 2

by www.elcivics.com
Talk on Phone

Phone Calls

  • Office workers answer phone calls and make phone calls.

  • It's important to be polite and clear when speaking on the phone.

  • Many companies have automated phone systems that direct calls to the correct person and give general information like addresses.


Taking Phone Messages

Taking Phone Messages

  • Phone messages need to be informative, correct, and clear.

  • They should include: who called, what time they called, the message, and who took the message.

  • There are many different types of forms for leaving messages.


Woman Preventing Work Interruption

Preventing Interruptions

  • Administrative assistants need to prevent their bosses from being constantly interrupted.

  • They need to remain firm, yet polite, when preventing unnecessary interruptions.

  • Many sales people visit offices to look for new business. It's not productive to meet with all of them.

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Copyrights to the pictures and photos on this ESL and EL Civics website belong to individual photographers. We have purchased the rights to use them. Do not copy the pictures and photos on this website. Permission is granted to copy any of the worksheets for classroom use. Contact Christina Niven, ESL teacher, at christina@elcivics.com. Please send corrections, comments, and requests for new lessons. Copyright © Christina Niven, 2007.